Frequently Asked Questions

Below are some Frequently Asked Quesions. If you have other questions, please don't hesitate to ask us info@thetwistedtoucan.com

  • How does the sizing work for your products?

    Ditch your skinny jeans, and put your party pants on! We believe in comfort, swagger, and complete maneuverability so you can conquer anything, anywhere.

  • How long does shipping take?

    <p> We currently ship to the USA, CA, UK, and AU. </p> <p> All items are shipped priority, so depending on where you live expect only 1-5 business days after shipping to receive your goods. Please allow for 1 additional business day for order processing.</p> <p> Some items like our 'Relaxed Fit' hawaiians and custom items may take longer. Please refer to the product description for any notes on longer shipping times if applicable. </p><p>We are currently offering FREE shipping for orders $75 and over!</p>

  • Can I track my order?

    You can track your order via the email we send you when your item ships. In few cases it could take a couple of days once processing has been completed before valid tracking could show.

  • Do you ship worldwide?

    Yes, however only to the US, CAN, UK, and Australia. We look to expand in the near future.

  • What are my delivery options?

    We currently only offer STANDARD shipping. For most orders this is priority shipping (1-5 business days) and we ship within 1 business day of your order.
    <p></p><p>If you require expedited shipping, reach out to us at info@thetwistedtoucan.com and we MAY be able to accommodate. This depends on the specific product and order quantities at the time of request. </p>
    <p></p>

  • Refunds/Returns

    FREE EXCHANGES OR RETURNS...NO HASSLE, NO QUESTIONS ASKED. We want you happy, looking dope, and sendin' it instead of dealing with B.S.<p></p> <p>Though we GUARANTEE PREMIUM quality and an amazing fit, sometimes things happen. So long as the item is: </p>

  • What are my payment options?

    We accept payments by Paypal, Visa, MasterCard and American Express. We also accept Apple Pay and Amazon Pay. In some cases we'll even accept a rare case of good beer...

  • How secure is your site?

    Twisted Toucan processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

  • I need help with an order. Who should I contact?

    Please feel free to reach out to us directly at info@thetwistedtoucan.com or via our Contact Page Here